DevRev delivers autonomous self-service with GPT-6.1 Sol
What happened
DevRev has launched two new AI tools, Computer and Operator, powered by OpenAI’s GPT‑6.1 Sol and GPT‑6 Astra models. The tools are designed to handle complex customer and employee requests by reasoning across live data, making reversible actions, and linking answers back to their sources. DevRev’s Agent Studio lets users define tool behavior with fixed rules, while its Enterprise‑Bench benchmark tests performance with multi‑version data and role‑based access. Engineers at DevRev use Codex exclusively, having dropped Cursor licenses, and sales teams use GPT‑6 Astra for demo booths. The company aims to expand Operator’s capabilities to handle longer, more demanding requests while keeping actions traceable and permissioned.
Why it matters
By automating routine support tasks, DevRev’s AI tools could reduce response times and operational costs for businesses. If successful, this approach may enable more companies to offer efficient, self‑service experiences to customers and employees.
Is this a big deal?
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