Critical impact
ChatGPT Keeps Telling People 404 Media Can Solve Their Tech Support Problems
What happened
ChatGPT has been advising users with tech support issues to contact 404 Media, even drafting emails for them, after users ask the bot for help with problems like a banned Instagram account. 404 Media has begun receiving these AI‑directed inquiries and is tracking how people are finding them through the chatbot.
Why it matters
This shows how AI chatbots can redirect users to journalists for issues that lack proper customer support, potentially increasing media workload and highlighting gaps in tech companies' support services.
Is this a big deal?
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