High impact

Anima helps clinics cut call waits by 75% with GPT-6 and GPT-Live

What happened

Anima, a UK‑based platform, uses OpenAI’s GPT‑6 and GPT‑Live to streamline clinic workflows, reducing patient call wait times by 75% and doubling document processing speed. Its AI receptionist, Andi, handles patient symptom calls via GPT‑Live, while GPT‑6 extracts data from clinical documents. Clinics report phone waits dropping from 40‑50 minutes to 10 minutes, and document throughput increasing from 15 to 45‑60 per hour. The system integrates patient requests, documents, and follow‑up tasks into a single dashboard, guided by a policy engine and in‑context learning.

Why it matters

By cutting call waits and speeding document review, Anima can improve patient access to care and reduce staff backlog, potentially lowering costs and improving outcomes for clinics.

Reality check

An automated, sceptical read of the source

Mostly marketingIncrementalNotableGenuine breakthrough

Incremental. The solution builds on existing GPT models to improve workflow efficiency, a modest but useful enhancement rather than a radical breakthrough.

Who it affectsBusinessesEveryday users

What to watchAnima plans to expand into the US, Australia, and beyond, which may influence adoption rates and regulatory considerations.

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